Online Complaint Form

Please read the information below before continuing.

Before completing and submitting this complaint form, please note that we will usually only be able to consider your complaint if:

  • You have already made your complaint to the legal practitioner/firm and allowed at least 28 days for a responseHow to make a formal complaint; and

  • The service in respect of the matter in which you instructed the legal practitioner/firm ended less than one year ago or the specific conduct matter about which you are complaining occurred less than one year ago (more about our time limits)

  • You have consented to us disclosing information which you provide to us, to allow us to comply with our statutory obligations

To complete the complaint form, you need to provide us with a copy of your letter of complaint to the firm and any response you received.  There is an option to upload the documents or you may wish to forward them on to us separately.  We will give you details of how to do this later in the form.

Please note that there is an option to save the form and return to it later.  We will only receive your complaint once you press the “submit” button.

Once we have received your complaint form, a member of our staff will be in touch to let you know what will happen next.   To read more about our complaints process, please follow this link: Overview of the process for dealing with service and conduct complaints

We can’t accept Handling Complaints through the online complaint form, please see this link: Handling Complaints.

Get in touch if you have any questions or concerns, you can contact us on 0131 201 2130 or by emailing

NOTE - if you save or submit an online complaint form, this information will be held by our website for 90 days before it is deleted.