During a complaint, the SLCC makes two decisions: the first is whether it is eligible for investigation, and the second is whether or not it should be upheld. Every complaint will have a decision about eligibility (ie can we accept it for investigation). Not every complaint has a formal determination to say whether or not it should be upheld because if it is resolved during mediation or investigation it is closed and recorded as settled by the parties. 

The only way a decision or determination can be challenged or changed is by appealing it to the Court of Session. This applies as much to the SLCC as to the parties, so even if new information comes to light that may have influenced our original decision, the SLCC cannot change a decision except through the court process.