The SLCC acts as a gateway for three types of complaint: service, conduct, and handling. The complaints process is explained in more detail in the Overview of the Conduct and Service Complaint Process (PDF, 292 KB).
Complaints about the conduct or service provided by a legal practitioner or firm can be made through the online complaint form or using the downloadable complaint form below.
Complaints about how one of the professional organisations dealt with a complaint can be made using the downloadable complaint form below.
If you contact us by letter, fax, e-mail or telephone with a complaint, we will ask you to complete and sign the relevant form before taking your complaint further.
Downloadable Complaint Forms
Complaint forms are available on request or you can select the relevant form and download it below.
Your complaint form must be signed by you. Your signature is important as it confirms you wish to make a complaint and also gives us permission to obtain information - for example, from the legal practitioner or relevant professional organisation. If writing is difficult, please telephone us for help.
- For complaints about the conduct or service provided by a legal practitioner or firm - use the Service and Conduct Complaint Form (PDF format, 141 KB).
- For complaints about how one of the professional organisations dealt with your complaint - use the Handling Complaint Form (PDF format, 76 KB).
How to complete the Complaint Forms
For guidance on completing the Service and Conduct Complaint Form, please read the Guidance for completing the Service and Conduct Complaint Form (PDF, 823 KB).
For guidance completing the Handling Complaint Form, please read the Guidance for completing the Handling Complaint Form (PDF, 337 KB).
If you are unsure if your complaint is a service, conduct or handling complaint, you can read more about them here.
If you are unsure about any aspect of your complaint, contact us by telephone: 0131 201 2130, by fax: 0131 201 2131 or email: firstname.lastname@example.org or write to us at:
Scottish Legal Complaints Commission
The Stamp Office
10 - 14 Waterloo Place