Eligibility Examples

Eligibility

Can the complaint be accepted for investigation?
 - Has it been made too soon?
 - Has it been made too late?
 - Does it meet other criteria set out in the 2007 Act?

If yes, complaints about conduct are referred to the professional organisation to investigate and complaints about service are referred to the SLCC's Mediation Co-ordinator.

Complaints made outside time limits

Case 1 - Summary. Complaint reasons: Allegation that the solicitor did unnecessary work in respect of a family law matter, which resulted in over charging of fees. Outcome: The case was made outside time limits and there appeared to be no exceptional circumstances to warrant the case being accepted. Decision: The complaint was considered time barred. Read more.

Case 2 - Summary. Complaint reasons: Alleged breach of Account Rules by the solicitor. Outcome: Whilst the complaint was made outside time limits, we considered there were exceptional circumstances to warrant the complaint being accepted. It was also in the public interest for the matter to be assessed further. Decision: The case was accepted. Read more.

Complaints that are frivolous, vexatious or totally without merit

Case 1 - Summary. Complaint reasons: Alleged failure to deal with case effectively. Outcome: No evidence to suggest the solicitor had failed to act on the complainer's instructions or in the complainer's best interests. Decision: Complaint was considered to be without merit. Read more.

Case 2 - Summary. Complaint reasons: Third party complaint concerning alleged threatening correspondence from the opponent's solicitor. Outcome: We considered that contrary to the allegation, the correspondence in question was not threatening. The solicitor had made it clear that they were writing on behalf of their client and were outlining their client's views and not their own. Decision: The complaint was considered to be without merit. Read more.

Case 3 - Summary.  Complaint reasons: Alleged undue delay in dealing with action and alleged derogatory remarks being made by the solicitor. Outcome: We noted that the complexity and adversarial nature of the action had caused delay and that there was no undue delay on the part of the solicitor and that the allegation of a derogatory remark was totally without merit. Decision: The complaint was considered to be totally without merit. Read more.