Making a Formal Complaint

Making a formal complaint against a legal practitioner or firm

The Act which founded the SLCC (the Legal Profession and Legal Aid (Scotland) Act 2007) requires that we should not take any action on a complaint where it is premature - when the practitioner or firm concerned has not been given a reasonable opportunity to deal with it themselves. In practice, this means we usually need you to make a complaint in writing to the firm or individual before we can consider your concerns. This includes when the practitioner/firm wasn’t acting for you directly.

This guidance is intended to provide you with general advice regarding how to make a formal complaint.

How to make a formal complaint PDF (PDF 397KB)

Template - formal letter of complaint regarding a practitioner or firm who acted for you Word (DOC 27KB)

Template - formal letter of complaint regarding a practitioner or firm who did not act for you Word (DOC 26KB)