Making a Formal Complaint
Making a formal complaint against a legal practitioner or firm
The Act which founded the SLCC (the Legal Profession and Legal Aid (Scotland) Act 2007) requires that we should not take any action on a complaint where it is premature - when the practitioner or firm concerned has not been given a reasonable opportunity to deal with it themselves. In practice, this means we usually need you to make a complaint in writing to the firm or individual before we can consider your concerns. This includes when the practitioner/firm wasn’t acting for you directly.
This guidance is intended to provide you with general advice regarding how to make a formal complaint.
How to make a formal complaint (PDF 397KB)