Scottish Legal Complaints Commission
  • Change Contrast
  • A
  • A
  • A
  • contact us
  • Home
  • About SLCC
    • Our purpose>
      • 2016-2020 Strategy Consultation
    • What we do>
      • Our Processes
      • Unacceptable Actions Policy
    • Our Performance>
      • How to read our Statistics
    • Who we are>
      • Governance
      • Senior staff
      • Responsibilities of Members
      • Board Meeting Minutes
      • Our People
      • Consumer Panel
    • Our History
    • Contact Us
    • FAQ
  • Resources
    • Oversight & Research>
      • 2016 - Faculty of Advocates Benchmarking Audit
      • 2016 - Sanctions Guidance
      • 2015 - Conduct complaints about Scottish solicitors: Trend analysis report
      • 2013 - Five years on: facts and figures
      • 2013 - Review of the Law Society of Scotland's timescales
      • 2013 - Research into Complaint Numbers
      • 2012 - Guarantee Fund
      • 2012 - SLCC Research into Complaint Numbers
      • 2011 - Law Society Review
      • 2011 - Guarantee Fund
      • 2009 - Guarantee Fund
    • Annual Report / Accounts>
      • Annual Report 2016-2017
      • Annual Report 2015-2016
      • Annual Report 2014-2015
      • Annual Report 2013-2014
      • Annual Report 2012-2013
      • Annual Report 2011-2012
      • Annual Report 2010-2011
      • Annual Report 2009-2010
      • Annual Report 2008-2009
    • Consultation responses>
      • Scottish Government Consultation on the Draft Gender Representation on Public Boards (Scotland) Bill
      • Scottish Government Consultation on Scottish Court Fees
      • Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
      • Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
      • Law Society of Scotland consultation on Entity Regulation and Charging
      • Law Society of Scotland consultations on Regulation in the 21st Century
    • Freedom of Information>
      • Exemptions
      • Charges
      • Right to Appeal
      • Environmental Requests
      • Reuse of Public Sector Information
    • SLCC Videos
    • Useful Links
    • Glossary
  • For Practitioners
    • Complaints - What happens
    • Complaint process>
      • Eligibility
      • Mediation
      • Investigation
      • Determination
      • Appeals
    • Handling Complaints
    • Guidance & Advice>
      • Guidance and Best Practice Notes
      • Advice and Information
      • Media Articles
      • Guidance by business area
    • Budget & Levy>
      • Budget 2017-2018
      • Budget 2016-2017
      • Budget 2015-2016
      • Budget 2014-2015
      • Budget 2013-2014
      • Budget 2012-2013
      • Budget 2011-2012
      • Budget 2010-2011
      • Budget 2009-2010
      • Budget 2008 2009
    • CRM Newsletter
  • For Legal Service Users
    • Making a will and dealing with executries
    • Family Law - a guide for legal consumers
    • Criminal Law - a guide for legal consumers
    • Buying and Selling your Home - a guide for legal consumers
  • Making a Complaint
    • Online Complaint Form
    • Complaint Forms
    • Complaints Process>
      • Eligibility
      • Mediation
      • Investigation
      • Determination
      • Appeals
    • Handling Complaints
    • Mediation>
      • About mediation
      • Why use mediation?
      • Who are the mediators?
    • Complaint Examples>
      • Eligibility Examples
      • Mediation Examples
      • Investigation Examples
      • Determination Examples
      • Determination Decisions
    • Advice and Information>
      • Time Limits
      • Third Party Complaints
      • Making a Formal Complaint
      • Legal Advice
      • Information on Fees
      • Endowment Policies
    • Unhappy with a decision?
    • Unhappy with our service?
    • Frequently Asked Questions
  • Careers
    • Current Vacancies>
      • Director of Public Policy
      • Director of Business Performance
    • Working at the SLCC>
      • Investigation
      • Clerking
      • Oversight
      • Finance and Corporate Services
      • Staff Benefits
    • Our Recruitment Process>
      • Interview Guidance
      • Equal Opportunities
    • Job Applicants’ Privacy Notice>
      • Who are we?
      • What we do as an employing organisation
      • How you can contact us
      • How might we contact you?
      • What is personal information?
      • What is the legal basis for us processing your personal information?
      • What personal information do we collect about you?
      • What is ‘Special Category’ personal information?
      • When do we need your consent to your use personal information?
      • What will happen if you do not provide the personal information we need?
      • What you can do if your personal information changes
      • What do we do with your personal information?
      • Where is personal information stored and who can access it?
      • Who do we share your personal information with?
      • How do we keep your information safe?
      • How long do we keep your personal information for?
      • What are your rights under Data Protection law?
      • How you can access your personal information
      • What we will do if our Privacy Notice changes
      • How can you complain if you are unhappy?
    • Employment relationship privacy notice>
      • Who are we?
      • What we do as an employing organisation
      • How you can contact us
      • How might we contact you?
      • What is personal information?
      • What is the legal basis for us processing your personal information?
      • What personal information do we collect about you?
      • What is ‘Special Category’ personal information?
      • When do we need your consent to your use personal information?
      • What will happen if you do not provide the personal information we need?
      • What you can do if your personal information changes
      • What do we do with your personal information?
      • Where is personal information stored and who can access it?
      • Who do we share your personal information with?
      • How do we keep your information safe?
      • How long do we keep your personal information for?
      • What are your rights under Data Protection law?
      • How you can access your personal information
      • What we will do if our Privacy Notice changes
      • How can you complain if you are unhappy?
  • Privacy
    • Privacy Notice>
      • Who are we?
      • What we do as an organisation
      • How you can contact us
      • How and when might we contact you?
      • What is personal information?
      • What is the legal basis for us processing your personal information?
      • What personal information do we collect about you?
      • What is ‘Special Category’ personal information?
      • What information is collected from our website?
      • When do we need your consent to your use personal information?
      • What will happen if you do not provide the personal information we need?
      • What you can do if your personal information changes
      • What we do with your personal information
      • Where is personal information stored and who can access it?
      • Who do we share your personal information with?
      • How do we keep your information safe?
      • How long do we keep your personal information for?
      • What are your rights under Data Protection law?
      • How you can access your personal information
      • What we will do if our Privacy Notice changes
      • How can you complain if you are unhappy?
    • Under 16s' Privacy Notice>
      • Who are we and what do we do?
      • How you can contact us
      • How we might contact you
      • What is personal information?
      • What does the law say about how we can use your personal information?
      • What personal information do we have about you?
      • What is ‘Special Category’ personal information?
      • What information do we collect from our website?
      • When do we need you to agree to how we use personal information?
      • What if you don’t want to give us your personal information?
      • What you can do if your personal information changes
      • What will we do with your personal information?
      • Where is personal information stored and who can access it?
      • Who do we share your personal information with?
      • How do we keep your information safe?
      • How long do we keep your personal information for?
      • What are your rights under Data Protection law?
      • How you can access your personal information
      • What we will do if our Privacy Notice changes
      • Who you can complain to if you are not happy
  • You are here:
  • Home
    • >
  • Making a Complaint
    • >
  • Advice and Information

Advice and Information

Advice and Information

This section has some extra advice and information which may be helpful to you in the process of making a complaint about a legal practitioner.

Time Limits

Third Party Complaints

Making a Formal Complaint against a Legal Practitioner or Firm

Legal Advice

Fees

Endowment Policies

Advice and Information

  • Online Complaint Form
  • Complaint Forms
  • Complaints Process
  • Handling Complaints
  • Mediation
  • Complaint Examples
  • Advice and Information
    • Time Limits
    • Third Party Complaints
      • Examples
    • Making a Formal Complaint
    • Legal Advice
    • Information on Fees
    • Endowment Policies
  • Unhappy with a decision?
  • Unhappy with our service?
  • Frequently Asked Questions
SLCC
The Stamp Office, 10-14 Waterloo Place, Edinburgh, EH1 3EG
enquiries@scottishlegalcomplaints.org.uk  Tel 0131 201 2130
  • Disclaimer
  • Cookie Policy
  • Sitemap
Copyright © 2013 Scottish Legal Complaints Commission