Making a Complaint

Make your complaint using our online complaint formPDF or download the PDF version and complete it offline.  

Exclamation markBefore we can help with your complaint, we normally ask that you:Exclamation mark

  1. Have already complained to the service provider (the firm, solicitor, advocate, commercial attorney or licensed conveyancer) and allowed them at least 28 days to provide a full response.  We will ask you for copies of your complaint and the response. 
  2. Know the dates the provider was working for you when the problem occurred, and the dates that you made the complaint to them.  This is because you need to make your complaint within certain strict time limits - find out more about time limits here.
  3. Provide us with your contact information including an email address, if you have one.
  4. Read and agree to the declaration on the complaint form.

If you would like advice about how to make your complaint, call us on 0131 201 2130 or email  We can also send you a paper copy of the complaint form if you prefer to make your complaint in writing.  

If you require assistance to complete a complaint form, please tell us and we will be able to help you.  


PDF Making a complaint leaflet (PDF 450 KB)

Information in other languages

'Making a complaint' leaflet explains how to make a complaint and has the answers to frequently asked questions.  You can view this leaflet as  PDF or as a 'flipbook' below.  

Information on how to make a complaint is also available in Arabic, Polish, Punjabi and Urdu here.   

Easy read guide

Our easy read format uses simple, jargon-free language, shorter sentences and supporting images. 

PDF Easy read guide to making a complaint (PDF 500 KB)