Guidance by business area

Wills and executries

This guide is specifically aimed at helping solicitors avoid complaints in relation to wills and executries.

Throughout the guide you will find anonymised examples and best practice guidance.  Because this guidance is based on real complaints that we have dealt with, it should be of practical assistance in helping you to avoid complaints in this area.

You can view this guide either as a 'flip book' or as a downloadable PDF below. We also have a companion guide for your clients.  

 

PDF Wills and executries: Avoiding complaints - a guide for Scottish solicitors (PDF 400 KB)

Criminal law

This guide is specifically aimed at helping solicitors avoid complaints in this area. Throughout the guide there are anonymised case examples and s.40 best practice guidance. If followed, we believe that this guidance can significantly reduce the risk of a complaint being made. We also have a companion guide for your clients.  

You can view this guide either as a 'flip book' or as a downloadable PDF below.  

 

PDF Criminal law - Avoiding complaints, a guide for Scottish solicitors (PDF, 5.8 MB)