CRM Newsletter

CRM news is our quarterly email newsletter for client relations managers.  It includes real life anonymised case studies, articles on best practice in complaint handling and client care, and information on our latest CPD events.

See previous issues (external link):

Winter 2017

Autumn 2017

Summer 2017

Spring 2017

Winter 2016

Autumn 2016

Summer 2016

Spring 2016

Winter 2015

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