If it is, we will advise you, in brief terms, of the types of issues you have asked the SLCC to look into. The SLCC will write to the professional organisation requesting its file and asking for any comments. The SLCC will also send a copy of your complaint form to the original complainer.
Our investigation into your handling complaint will be based around the professional organisation's complaint file, the information provided in the complaint form and any response that we might receive from the complainer. The SLCC can ask for more information from you, the complainer, or the professional organisation if needed.
The SLCC will report on the way the professional organisation handled the investigation, and whether it looked into the conduct complaint properly. If the SLCC does not think that the investigation was satisfactory, it will generally make one or more of the recommendations described below. The format of our report will vary and may, where appropriate, take the form of a letter. In some cases there will be confidential information which we cannot release. You will be advised if information is being restricted.
The SLCC can also carry out a general review of the professional organisation's file as part of its oversight and monitoring functions. The result of any such review may be included in the SLCC's report.
Under certain circumstances, your handling complaint may be suspended e.g. if the professional organisation’s decision is being appealed.