The information on this page is for legal practitioners looking for information on handling complaints. If you are a member of the public seeking information on how to make a handling complaint, please see the information on this page.
Please be aware that we can only accept handling complaints if the original conduct complaint was received after 1 January 2015.
What is a handling complaint?Read more
A complaint about the way a professional organisation has dealt with a conduct complaint.
What action can we take?Read more
We can't overturn a decision by a professional body - but we can make recommendations.
When can I make a handling complaint?Read more
Handling complaint must be made within 6 months of the date on the final decision letter...
Handling complaint processRead more
Read about the process we follow when we receive a handling complaints.