Welcome to our blog where we share articles for the profession on best practice in complaint handling.
Early Resolution - are you missing an opportunity?
In the past few months we've been focussing on the early resolution of complaints. In this article for our newsletter, Susan Williams outlines the benefits.
Driving forward, leaving no one behind
We firmly believe that the drive to digital will improve our business and deliver for our customers. We’re also aware that we need to take people with us on this journey, and ensure we don’t leave anyone behind.