The SLCC is following advice from the UK and Scottish Governments and from the NHS to make sure we protect the people who use our services, the wider population and our staff.
The SLCC is continuing to accept new complaints and manage complaints within our system.
We are using email as our main form of contact (firstname.lastname@example.org).
Our office is now closed, and we have very limited access to incoming postal mail.
We strongly suggest you contact us by email wherever possible, as it may take some time before any postal mail sent to us is read or acted on.
If you wish to submit a complaint to us, please use our online complaint form.
We are available on the telephone to assist with new enquiries or help with how to make a complaint between 10.00am – 12.30pm and 1.30pm – 4.00pm Monday to Friday with the exception of Tuesdays when the phones will open at 10.30am).
*Please note this is a reduced telephone service and we are unable to transfer calls to other departments. If your complaint has a Case Investigator allocated to it, you should contact them directly by email.
Please bear with us if we take longer than normal to answer emails.
We may need to extend deadlines to give complainers or lawyers slightly more time than normal to respond or to send us evidence.
Our business continuity plans aim to avoid a significant overall effect on complaint resolution times, but we will update our website and communications if this changes.
Please keep in mind that law firms may be struggling at this time and they may need to adjust their normal service. The expectation of what is adequate service needs to be considered in the context of an unprecedented global challenge.
Thank you for your patience and understanding.