Administrators x 2

EDINBURGH

Salary band:   £18,387.56 - £20,438.62 (starting at £18,387.56, an annual spine point increase will be applied, subject to satisfactory performance)

Working hours:  Full time (anticipated full time @ 35 hours per week, but will consider flexible arrangements)

Opportunity

The role of the SLCC is to investigate complaints about the legal profession.  We are the first point of contact for all complaints about lawyers in Scotland.  We are an independent body providing a free public service.

We have around 60 staff based in our busy and friendly open-plan office at the East end of Edinburgh’s Princes Street.

We are looking for two enthusiastic and motivated people to join our team as Administrators, supporting colleagues across the organisation. You should enjoy being busy, and be driven to work in an environment which delivers an important public function.

The role is a vital one within our office, and enables our colleagues to focus on the SLCC’s main purpose - investigating and resolving complaints.

What might a typical day in the role look like?

You might start by acknowledging emails and letters on behalf of your colleagues, and then move on to checking and preparing a case file for our Clerks to get it ready for a Determination Committee.

Next you could be preparing an Investigation Report for one of our Case Investigators, then updating our statistical spreadsheets or scanning incoming files and uploading them to our case management system. You might finish the day by typing up some dictated letters and notes for case files.

The tasks can vary day by day and you will also assist with other administrative functions as required. Due to potential reorganisation of tasks, there is also scope for the role to evolve and become involved in supporting our Corporate Services team which could involve assisting with data management and HR administration.

How you’ll do it

We have a professional but friendly and relaxed culture, and you should enjoy helping people and delivering a good internal customer service.

The role is fundamental in helping us to keep accurate paper and electronic case files, and to track information and data. Your solid knowledge of Microsoft Word and Excel will support you in preparing documents and correspondence. 

Attention to detail and accuracy are vital, as is the ability to manage your time and to prioritise between different tasks. 

We recognise that some tasks may be new to you and we will provide you with appropriate training and support.

Your background

We need to know you have the skills to perform the role, but are very open to how you demonstrate those to us. 

You could be looking to start out in general office administration and be able to demonstrate skills from school or college work, from volunteering, or from hobbies.

Alternatively, you may have experience of working in an office, but be looking for a change of role to one which primarily involves providing administrative support to colleagues who undertake more complex work.  

Your skills and attributes

Essential

  • Excellent communication, both verbally and in writing;
  • Fast and accurate keyboard skills;
  • Strong IT skills (e-mailing, Word, Excel, processing short reports, drafting letters, data entry);
  • Good time management and ability to work to deadlines;
  • Enjoys helping other people and delivering good internal customer service;
  • Excellent attention to detail and ‘error spotting’.

Desirable

  • Able to follow instructions and complete tasks accurately;
  • Willing to use own initiative when required;
  • Experience of working in an office environment;
  • Experience of using/transcribing digital dictation. 

What we offer

All of our employees benefit from a flexi-time scheme and are entitled to 38.5 days paid holidays (including public holidays).  We also offer a Group Self Invested Personal Pension, company sick pay scheme, childcare vouchers, cycle to work scheme, travel loan scheme and an independent and confidential employee assistance programme offering free advice and support across a range of work and personal issues. 

How to Apply

If you are interested in applying for this role, please submit the following to SLCCHR@scottishlegalcomplaints.org.uk:

  • A covering letter explaining how your skills, attributes and experience meet the requirements of the role (with particular reference to skills and attributes listed in the bullet points above);
  • Your CV; and
  • A completed Equality & Diversity monitoring form along with a completed equality and diversity monitoring form. 

 Word  Administrator Job Description

 Word  Equality & Diversity Monitoring Form

 More information about what it's like to work at the SLCC 

The Scottish Legal Complaints Commission is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

Closing date for applications is Monday 24 September at 5pm,  with interviews and an assessed exercise expected to be held on Monday 8 October and Tuesday 9 October (please hold these dates in your diary).   

Applications must be received by: 17:00 on 24/09/2018.

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