We pride ourselves on the professionalism and expertise of our people, who ensure that every complaint is given the most appropriate attention.

With clear personal and organisational goals, competitive terms and conditions and regular feedback from our staff, we recruit and retain excellent people who handle complaints fairly, quickly and amicably.

Our people are committed, well-trained, continuously developed and excellent communicators. Their individual strengths and combined experience means that together, they make a great team.

For information on what we will do with your personal information while we have it in our possession and how we'll keep it safe, see our Job Applicants privacy notice and Employment Relationship privacy notice.