Audits - Faculty of Advocates
2016- Faculty of Advocates Benchmarking Audit | |
Aim and scope of audit | A review of the Faculty of Advocate’s systems for dealing with conduct complaints and its current Disciplinary Rules, which govern the complaints handling process. |
Formal recommendations | None |
Final Report | |
Issues identified by SLCC | · Prepare and promote a set of consumer-friendly Service Standards for Advocates; · Create and publicise guidance and/or a tariff regarding the application of disciplinary sanctions; · Publish disciplinary findings on the Faculty’s website; · Advertise the dates of disciplinary tribunal hearings on the Faculty’s website; and · Put in place regular complaints handling training for advocates. |
Faculty of Advocate’s response | The Faculty reflected on best practice in complaints handling and strives to continuously improve the way in which those matters are dealt with. |
Next Steps | All outstanding issues will be revisited with a view to an update being published by the SLCC |
2016- Faculty of Advocates Benchmarking Audit | |
Aim and scope of audit | A review of the Faculty of Advocate’s systems for dealing with conduct complaints and its current Disciplinary Rules, which govern the complaints handling process. |
Formal recommendations | None |
Final Report | |
Issues identified by SLCC |
|
2017- Faculty of Advocates Benchmarking audit update | |
Aim and scope of update | Both the SLCC and the Faculty of Advcoates agreed that the outstanding issues emanating from the original review would be revisited, with the view to publishing an update. |
Published updated | |