Senior staff

Neil Stevenson - Chief Executive

Neil joined as the Chief Executive of the Scottish Legal Complaints Commission in July 2015.

His previous background combines significant experience of regulation and complaints, and of the Scottish legal services market.  Neil currently sits on the Council of the Advertising Standards Authority, involved in both the governance of the organisation and in adjudication on complaints within the £20 billion UK advertising industry; he is a member of their Audit and Risk Committee.

In 2009 he was appointed by the Privy Council to sit on the General Dental Council, the regulatory and complaints body for 104,000 dental professionals in the UK and he served two terms on the Board (demitting in September 2017) as well as chairing the Remuneration Committee.  Between 2004 and 2015 Neil worked with the Law Society of Scotland, latterly as their Director of Representation and Professional Support.  He has previously held a number of other Executive and Non-Executive Director roles in organisations spanning the legal sector, healthcare, consultancy, and oil and gas.  He holds a Law degree from Edinburgh University, and a Masters in Quality Management from Birmingham University (focussing on a comparative analysis of regulatory quality systems for doctors and lawyers).  He is also Vice-chair and a trustee of Changing the Chemistry, a peer network supporting diversity of thought on UK boards, and is also co-chair of their graduate group. 

Caroline Robertson - Director of Resolution

Caroline Robertson has been Director of Resolution since 2018 and Head of Investigations since December 2012. 

Caroline’s background combines experience of customer service, law and complaints.  While working to complete her second degree, an LLB Law, Caroline was involved in various project work with Tesco such as piloting an online shopping and grocery system as well as dealing with UK wide complaints and queries.  Caroline’s first role as a solicitor was with a sole practitioner where she under took a range of civil work.   Caroline then worked in house at the Scottish Legal Aid Board for 5 years, concentrating on civil merits applications.  After another short period in private practice Caroline began working for the Law Society of Scotland in 2006 dealing with complaints against solicitors.  Caroline joined the SLCC at its creation in 2008 and has worked as a Case Investigator, Senior Case Investigator and Interim Head of Investigations.

Sophie Flemig - Director of Public Policy

Dr Sophie Flemig joined the SLCC as Director of Public Policy in 2018 bringing a wide range of experience from the private, public and third sectors. Previously, she led the University of Edinburgh Business School’s multidisciplinary Centre for Service Excellence as its Assistant Director, combining outreach, engagement, teaching, research and policy work across Scottish and UK public services. New approaches to regulation have been at the forefront of her research and engagement work, in particular including co-production and improvement goals across health and social care and the charitable sector. Sophie is also an expert in service design and management methodologies. She continues to drive innovation in these areas as an Associate of the University of Edinburgh Business School.
Prior to her academic career, Sophie worked as a management and digital consultant across Europe and North America, specialising in change management, learning and development, and internal marketing, in particular in financial services. Over the course of her career, she has advised global Fortune 100 companies, governments and third sector organisations. Sophie also has strong experience in non-executive roles, having been appointed by Scottish Ministers as a Member of the Accounts Commission for Scotland and as a Member of the Board of the Office of the Scottish Charity Regulator. At the Accounts Commission, the spending watchdog for local government in Scotland, Sophie has sponsored key audits on health and social care Integration and self-directed support and is supporting Audit Scotland staff in developing a knowledge base on community empowerment. In her OSCR role, Sophie is chairing the digital task force and is contributing her insights on innovate regulatory strategies and her expertise in service design with a user-centric focus.
She holds a BA (Hon) in Philosophy, Politics and Economics and an M.Phil in Comparative Government from the University of Oxford (Brasenose College) as well as a PhD in Political Science and Public Policy from the University of Toronto, while currently completing her LLB with the University of London.

Louise Burnett - Director of Business Performance

Louise graduated in 2004 from the University of Stirling with a Bachelor of Arts in Business Law & Economics.

Prior to taking on the role at SLCC, Louise began her career at Forth Valley College as Finance Officer and held various roles within the Finance Team. This has given her experience of Management and System Accounting, Payroll and Student Funding.

Louise has also had the opportunity to lead on various projects within the College and this has included upgrading the College’s Finance and Purchasing systems, designing a new process for Student Payments and implementing Online Payslips. 

In 2014 she became Finance Manager and took over the lead for the Student Funding Function within the College.

Louise also volunteers with the Scout Association and is currently Assistant District Commissioner for Cub Scouts within Clackmannanshire. Having completed the Scout Association training programme, she is a member of the Institute of Leadership and Management.

Salary Details

Neil Stevenson   Chief Executive:  Salary £75,000 - £79,999

Last updated: 04 March 2019 - salary band correct for pay period from October 2018 to September 2019