Senior staff

Neil Stevenson - Chief Executive

Neil joined as the Chief Executive of the Scottish Legal Complaints Commission in July 2015, following selection by the organisation’s Board and approval by the Scottish Ministers.

His previous background combines significant experience of regulation and complaints, and of the Scottish legal services market.  Neil currently sits on the Council of the Advertising Standards Authority, involved in both the governance of the organisation and in adjudication on complaints within the £20 billion UK advertising industry; he is a member of their Audit and Risk Committee.

In 2009 he was appointed by the Privy Council to sit on the General Dental Council, the regulatory and complaints body for 104,000 dental professionals in the UK and he served two terms on the Board (demitting in September 2017) as well as chairing the Remuneration Committee.  Between 2004 and 2015 Neil worked with the Law Society of Scotland, latterly as their Director of Representation and Professional Support.  He has previously held a number of other Executive and Non-Executive Director roles in organisations spanning the legal sector, healthcare, consultancy, and oil and gas.  He holds a Law degree from Edinburgh University, and a Masters in Quality Management from Birmingham University (focussing on a comparative analysis of regulatory quality systems for doctors and lawyers).  In his spare time he is currently working with Changing the Chemistry to develop a competency framework to support those preparing for non-executive director roles in the public sector and on company boards, with the aim of increasing diversity.

David Buchanan-Cook - Head of Oversight and Communications

David joined the SLCC in April 2010. As Head of Oversight and Communications, he is responsible for the area of the SLCC which oversees the way in which the Law Society and the Faculty of Advocates deal with conduct complaints – similar to the role previously undertaken by the Scottish Legal Services Ombudsman.

Oversight is also responsible for using insight from trends analysis of complaints data to inform the profession and the wider public through our outreach work. To that end, David makes regular appearances on the conference circuit, both nationally and internationally.

David is the Commission’s representative on the SLCC’s Consumer Panel which was established in January 2015 to promote the interests of legal consumers, particularly vulnerable clients. David is also a member of the Cross-Party Group on Consumer Affairs in the Scottish Parliament and he also has a regular column which appears in the Law Society Journal.

Prior to working for the SLCC David held a variety of investigation and risk-based roles in both the public and private sectors. These included roles at the Scottish Legal Aid Board; National Australia Bank; KPMG; and Tesco Bank.

John Ferrie - Finance and Corporate Services Manager

John joined the SLCC in 2013 as Finance and Corporate Services Manager.

He is a Graduate of the University of Glasgow with a Bachelor of Accountancy degree and is a Member of the Institute of Chartered Accountants of Scotland (C.A.). He trained  as a Chartered Account with Grant Thornton before embarking on a career which has covered  a range  of public and private sector organisations, including the leisure industry, construction, packaging , food processing and local government. He has also worked as a business consultant in a variety of manufacturing enterprises.

His commercial experience brings with it a strong commitment to firm financial and budgetary control which greatly benefits the SLCC.

Keith MacConnachie - Clerking Manager

Keith MacConnachie took up his post with the SLCC in September 2014 in the newly created role of Clerking Manager.

His previous position was as Head of Law & Licensing at East Lothian Council where he had also been the Clerk of East Lothian Licensing Board. While there he advised on compliance with local authority legislation in connection with a variety of Council projects including the East Lothian Council Schools Public Private Partnership (PPP), transfer of Leisure services to Enjoy East Lothian Limited, and an exploration of shared Education and Social Work Services with another Council. He also advised on and oversaw the implementation and compliance with the Human Rights Act, the Freedom of Information (Scotland) Act and the Licensing (Scotland) Act 2005. Before joining the local authority in 1989, Keith had several years’ experience as a solicitor in general private practice. 

Caroline Robertson - Head of Investigations

Caroline Robertson has been Head of Investigations of the Scottish Legal Complaints Commission since December 2012. 

Caroline’s background combines experience of customer service, law and complaints.  While working to complete her second degree, an LLB Law, Caroline was involved in various project work with Tesco such as piloting an online shopping and grocery system as well as dealing with UK wide complaints and queries.  Caroline’s first role as a solicitor was with a sole practitioner where she under took a range of civil work.   Caroline then worked in house at the Scottish Legal Aid Board for 5 years, concentrating on civil merits applications.  After another short period in private practice Caroline began working for the Law Society of Scotland in 2006 dealing with complaints against solicitors.  Caroline joined the SLCC at its creation in 2008 and has worked as a Case Investigator, Senior Case Investigator and Interim Head of Investigations.

Salary Details

Neil Stevenson   Chief Executive:  Salary £70,000 - £74,999