This manual is an internal document that sets out the policies and procedures our staff will usually follow in dealing with complaints made to us about legal practitioners. However, all cases will be dealt with on their individual merits. This manual is not legally binding and does not have the same status as our Rules.
This document sets out the SLCC’s policy on applying the Complaints Levy, as provided for in the Legal Profession and Legal Aid (Scotland) Act 2007 and sections 28 and 29 of the SLCC Rules.
Complaints Levy POLICY (PDF, 190 KB)
Oral hearings policy
This document sets out the policy and process that should be followed when a request is received for an oral hearing, or where at its own instance a Determination Committee considers that an oral hearing is appropriate.
Oral hearings policy (PDF, 270KB)
Compliments and complaints policy
Document retention and destruction