We seek to make sure that in providing our service, we are accessible and fair to all.

Under the Equality Act 2010, we are required to have due regard to the need to:

  • Eliminate unlawful discrimination, harassment and victimisation and other prohibited conduct
  • Advance equality of opportunity between people who share a relevant protected characteristic and those who do not
  • Foster good relations between people who share a protected characteristic and those who do not

The protected characteristics are:

  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race
  • religion or belief
  • sex
  • sexual orientation

Let us know if you need information provided to you in a particular format.  This includes the information on our website and any information you receive from us while making a complaint.

We can liaise with you by phone, email or letter, depending on what is easiest for you. We have wheelchair accessibility to our office.

We can also be flexible in how we hold our mediation meetings.  This includes travelling to you or using phone or video.

We can also arrange translation and interpreting including BSL interpreting through the contactScotlandBSL service.

If you have any concerns about the any aspect of our service with regards to equality, please contact us.