Our Performance

The SLCC's reporting year starts on 1 July and ends on 30 June of each year. We report on the enquiries and cases we have dealt with, the reporting periods are:

  • Q1 - 1 July to 30 September
  • Q2 - 1 October to 31 December
  • Q3 - 1 January to 31 March
  • Q4 - 1 April to 30 June 

Complaint statistics for 2017-18

PDF Complaint outcomes by stage up to Q2 2017-18 (PDF 203KB)

Complaint statistics for previous years

For more detailed statistics and commentary, see our Annual Reports.

You can read the PDF  1 July 2016 to 30 July 2017 case statistics here (PDF 189 KB)

You can read the PDF 1 July 2015 to 30 June 2016 case statistics here (PDF 185 KB)

You can read the PDF 1 July 2014 to 30 June 2015 case statistics here (PDF 149 KB)

You can read the PDF 1 July 2013 to 30 June 2014 case statistics here (PDF 25 KB)

You can read the PDF 1 July 2012 to 30 June 2013 case statistics here (PDF 25 KB)

You can read the PDF 1 July 2011 to 30 June 2012 case statistics here (PDF 108 KB)

You can read the PDF 1 July 2010 to 30 June 2011 case statistics here (PDF 36 KB)

You can read the PDF 1 July 2009 to 30 June 2010 case statistics here (PDF 65.8 KB)