About slcc

We are the first point of contact for all complaints about lawyers in Scotland.  

Each year, more than 2,000 people contact us about problems with a lawyer.  We receive complaints about all sorts of legal services, from buying and selling houses to criminal law.  

So if you feel you've had a poor service or are unhappy with the way a lawyer has behaved, youcan get in touch with us.  

We are an independent body and we will be fair adn impartial when we consider your complaint.  

Our service is free. 

Our status

The introduction of the Legal Profession and Legal Aid (Scotland) Act 2007 created the Scottish Legal Complaints Commission or SLCC and we opened for business on 1 October 2008. We provide a single gateway for complaints against legal practitioners operating in Scotland and aim to resolve complaints quickly and effectively.

We are a neutral body and operate independently of the legal profession. We have a legal status but are not a servant or agent of the Crown nor do we have any status, immunity or privilege of the Crown. We are also independent of Government.

The SLCC is a hybrid organisation with public and private attributes. In common with public bodies, we are subject to freedom of information, standards in public life and The Human Rights Act 1998. Our private attributes mean that we are responsible for our own finances, set our annual budget and are not funded by the public. Our funding comes from the legal profession in Scotland through a levy and this is collected by the Law Society of Scotland, the Faculty of Advocates and the Association of Commercial Attorneys. The levy for Conveyancing & Executry Practitioners is collected by the Law Society of Scotland.

The Board of the SLCC is appointed by Scottish Ministers in consultation with the Lord President of the Court of Session.

We are fair, independendent and our services are for everyone.  

 

Efficiency Savings

The SLCC's total expenditure last year was £2,645,000, against a budget set at £2,796,000, representing a saving of 5.7%. We set our annual budget following consultation and expected demand forecasts. The SLCC has utilised savings achieved to invest in technology with a view to further improving efficiency.

We have managed our budget pragmatically and made costs savings where we can, despite the external constraints, legislative complications and increasing financial pressures we face. The SLCC remains committed to ensuring value for money and ensuring proper financial accountability. We are actively reviewing our cost base, including property and office costs which represent our largest non-staff cost, and have set a target of reducing overall non-staff costs by 15%.

Please read our Overview document which explains the details
of the Complaint Process for dealing with Service and Conduct complaints.