In addition to our core function of dealing with complaints, we provide a best practice service for legal practitioners.
Our best practice service is about building a culture of learning from complaints to ensure that things go right. We hold data on around 12,000 complaints and because we know the information we hold can help practitioners avoid common issues, we’re keen to share it as widely as we can.
We do this in various ways:
- Guidance and advice – find out more
- Training and events – we regularly deliver training to legal professionals. Find out more
- CRM News - our quarterly newsletter for Clients Relations Managers and legal practitioners. Sign up here