What is the mediation agreement and why do I need to read it?
Your participation
How each party will participate in the mediation.
The Procedure
What to expect during the mediation and how it will run.
How you will resolve your complaint
Explain what happens if the participants agree to resolve the dispute.
Confidentiality
Discussions between all participants before and during the mediation are confidential
It's Free!
There is no charge for mediation
You won't always achieve a resolution
Taking part in mediation means you accept that we cannot guarantee that the mediation will be successful in resolving your complaint
It's important to fully read the Agreement
You should read the document in full so you know what to expect during your mediation
Why the Agreement to Mediate is important
You have agreed to mediate, but what
does that mean?
It means you are open to resolving the complaint and come to mediation with an open mind to resolve your complaint and find a resolution on your terms
Only people involved in the mediation can be privy to what is discussed
The focus is on the accepted issues of complaint
It is not a legal process
All parties are equal
The process is completely free
Any settlement will be signed and parties are bound by it
If you would like to find out further information please go to our website or social media channels
Full terms of the Agreement to Mediate
